FAQ
Frequently Asked Questions
General Questions
At Fitness N Balance, we offer a wide range of fitness products, including exercise equipment, weights, yoga mats, resistance bands, and wellness accessories. Our goal is to provide high-quality items that help you achieve your fitness and health goals, whether you’re working out at home or in the gym.
To place an order on our website, simply browse our product categories, select the items you wish to purchase, and add them to your cart. Once you’re ready to check out, go to your cart and follow the prompts to enter your shipping information, choose a payment method, and complete your purchase. You’ll receive a confirmation email once your order is successfully placed.
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. All transactions are processed securely to protect your payment information.
After your order is shipped, you’ll receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on our carrier’s website. If you have any issues with tracking your order, please contact our customer support team for assistance.
We offer a 30-day return policy for most items. If you’re not satisfied with your purchase, you can return it within 30 days of receipt for a refund or exchange. The item must be in its original condition and packaging. Please visit our Returns & Exchanges page for detailed instructions on how to process a return, or contact our customer service team for assistance.
Additional FAQs
You can contact our customer support team via email at support@fitnessnbalance.com or through our Contact Us page. Our support team is available Monday through Friday from 9 AM to 6 PM EST. For urgent inquiries, you can also reach us by phone found at our contact page.
Yes, we offer international shipping to select countries. During checkout, you can enter your shipping address to see if we deliver to your location and calculate shipping costs. If you have any questions about international shipping, please contact our customer support team.
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancellations. For more information, please refer to our Order Modification Policy.
To use a discount or promo code, enter the code in the designated field during the checkout process. The discount will be applied to your total order amount before you complete your purchase. Please check the terms and conditions of the promo code for any restrictions or expiration dates.
If you receive a damaged or incorrect item, please contact our customer support team immediately with your order number and details of the issue. We will assist you with returning the item and sending a replacement or processing a refund. Please refer to our Returns & Exchanges page for more information on handling such issues.
Yes, we offer gift cards that can be purchased directly from our website. Gift cards can be used as payment for any products available in our store. Visit our Gift Cards page for more information on purchasing and using gift cards.
To sign up for our newsletter, enter your email address in the subscription form located at the bottom of our homepage or during checkout. By subscribing, you’ll receive updates on new products, promotions, and fitness tips directly to your inbox.
Our fitness equipment comes with a manufacturer’s warranty that covers defects in materials and workmanship. Warranty details vary by product, so please refer to the product description or contact our customer support team for specific information regarding warranty coverage and claims.